FAQ

CONTACT US

HAVE A QUESTION?

For any questions please contact customer support at help@fixeyewear.com or message us on instagram @fixeyewear. Please include your full name and order number if you can. Please allow up to 2 business days for a response.

WHAT IF I RECEIVE A DAMAGED ITEM?

Please contact our customer support at help@fixeyewear.com or message us on instagram @fixeyewear and we will contact you as soon as possible.

WHAT PAYMENT METHODS DO YOU ACCEPT?

FIX accepts all major debit and credit platforms. FIX also accepts Afterpay and Laybuy.

CAN I CANCEL OR CHANGE MY ORDER?

7 day try-and-change, exchange for another style. Returns within 30 days receive a full refund. For full details click here.

HOW CAN I TRACK MY ORDER?

With your order you should receive a tracking number to track your order progress.

DO YOU HAVE A PHYSICAL STORE?

FIX only currently operates online but we are based in Auckland, New Zealand.

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