RETURNS

WHAT IS THE RETURN POLICY AT FIX?

TRY AND CHANGE

For the first 7 days from delivery FIX offers ‘try-and-change’. Think you’d prefer as different colour-way? Change of heart? No worries, FIX allows you to exchange your purchase free of charge for the first 7 days. All items must be returned in the original packaging and free from wear and damage. 

30 DAY RETURNS

Changed your mind? FIX offers 30 day returns from the date of delivery. We will happily refund your full-price purchase. To be eligible for a return all items must be returned in the original packaging and in the same condition that you received it - free from wear and damage. 

To complete your return, we require a receipt or proof of purchase. 

There are certain circumstances where only partial refunds are granted or store credit will be issued (if applicable). 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@fixeyewear.com

FIX SUSTAINABILITY

The most sustainable thing you can do is buy less! Our component design means that you don't need to buy complete pairs of eyewear to up date your look! Or if you damage a part, you can replace it! This mitigates waste, overconsumption and you get more style for less - better for the environment, better for you!

If you damage* your eyewear within 12 months our oops policy applies, meaning you can return your damaged eyewear to us for up-cycling or recycling and will will give you 40% off an identical purchase. Whats more is that if you trade in your old eyewear we will give you $10 off your next purchase and we will up-cycle, recycle or dispose of your old eyewear responsibly! .

FIX uses TR90 polycarbonate for frames and CR39 lenses which can be recycled and repurposed into other forms of products.

Our packaging is derived from recycled materials.

During the production and shipping process soft plastics are used in order to maintain quality control and to protect your eyewear from scratching- luckily these soft plastics are recyclable. 

 

FIX uses the Soft Plastics Recycling Scheme to reduce the amount of soft plastics heading to our customers before you receive your FIX to maximise recycling. This ensures that the majority of our soft plastics are turned into new plastic products, reducing waste and maintaining environmental responsibility. 

 

With your FIX you may receive some soft plastic, we recommend you do your bit by taking these to your local Soft Plastics Recycling bin (these can be found at most supermarkets and retailers in New Zealand).